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Privacy Policy.
What we collect, why we collect it, and what we will never do with it - in plain language, because a policy nobody can read protects nobody.
Section 01Who We Are
RH Essential Marketing is a digital growth and technology agency operating as RH Essential, LLC, a limited liability company organized under the laws of the State of Florida, United States. In this policy, “we”, “us” and “our” mean RH Essential, LLC.
This policy covers rhessentialmarketing.com and any subdomain of it. It explains how we handle information about people who visit the site or get in touch with us. It does not cover the separate agreements we sign with clients, which govern how we handle a client’s own business data during a project.
Section 02What We Collect
We have deliberately built this website to collect as little as possible. There is no account system, no login, no newsletter database and no visitor profile.
Information you give us
When you contact us - through the enquiry form, by email, or by booking a call - you choose what to tell us. That typically includes your name, your email address, your company name, and whatever you write about your project. If you send us more than that, we receive it because you sent it, not because we asked for it.
Information collected automatically
Like every website on the internet, our host records basic technical information when a page is requested: the IP address making the request, the browser and device type, the page requested, and the time of the request. This is standard server and security logging. We do not use it to build a profile of you, and we cannot identify you personally from it.
We do not ask for or store payment card details, government identification, financial account numbers, health information, or precise location data anywhere on this website.
Section 03The Contact Form
This is worth explaining precisely, because it decides what we hold about you.
When you submit the enquiry form or the call request form, it is sent to our own endpoint and stored in our own database, run on Cloudflare infrastructure located in the eastern United States. We do not pass it to a third-party form service, a CRM or a marketing platform.
We store what you typed - your name, email address, phone number if you gave one, company, what you said you need, any budget indication and your message - together with the page you submitted from, the referring page, the country your request came from, and your browser’s user agent string.
We do not store your IP address. To stop the form being abused we store a one-way salted hash of it, which lets us count recent submissions from the same source and nothing else. It cannot be reversed back to an address.
Enquiries are kept for as long as we may reasonably need them to answer you and to keep a record of work discussed, and are deleted when that no longer applies. You can ask us to delete yours at any time by emailing hello@rhessentialmarketing.com, and we will confirm once it is done.
If our endpoint cannot be reached for any reason, the form falls back to its previous behavior and opens a prefilled draft in your own email application instead. In that case nothing is stored by us until you send that email yourself.
Section 04How We Use It
We use the information you send us for a short and specific list of purposes:
- To reply to your enquiry and answer your questions.
- To prepare a proposal, scope or quote you have asked for.
- To deliver and support work you have engaged us to do.
- To keep our own business records, including invoices and correspondence.
- To operate and secure this website, and to understand in aggregate how it is performing.
We do not sell your information. We do not rent, trade or share it with data brokers, and we do not add you to a marketing list because you contacted us once. If we ever want to send you something you did not ask for, we will ask you first.
Section 06Third-Party Services
A few external services are involved in delivering this website to you. We list them because your browser contacts them directly, which means they can see your IP address even though we never send them anything about you.
- Cloudflare - hosts and delivers this website and protects it from attacks. Your request passes through their network.
- Google Fonts - supplies the typefaces used on the site. Your browser requests the font files from Google’s servers.
- Unsplash - supplies some of the photography used in page backgrounds.
- Calendly - provides the scheduling tool used to book a call. It is loaded only when you click a booking button. If you complete a booking, Calendly receives your name, email address, timezone and anything you type into it, and handles that under its own privacy policy.
Each of these providers handles data under its own privacy policy, which we do not control. We have chosen providers that are widely used and publish their practices openly, but if you would rather not contact them at all, a browser extension that blocks third-party requests will prevent it - the site will still be readable.
Section 08How Long We Keep It
We keep enquiries and correspondence for as long as there is a reason to: to answer you, to deliver work, and afterwards to keep the business records that tax and accounting rules require us to keep.
If you contacted us and nothing came of it, you are welcome to ask us to delete the correspondence, and we will - see Your Rights below.
Section 09Your Rights
Whatever jurisdiction you are in, and regardless of whether a particular law happens to apply to you, we will honour these requests:
- Ask what we hold. We will tell you what information about you we have.
- Correct it. If something we hold about you is wrong, tell us and we will fix it.
- Delete it. Ask us to delete your information and we will, except where we are legally required to retain a record.
- Get a copy. We will provide what we hold in a readable format.
- Object. Tell us to stop contacting you and we will stop.
Email hello@rhessentialmarketing.com and we will respond within thirty days. There is no charge, and you do not need to give a reason.
Residents of Florida, of other US states with consumer privacy laws, and of the United Kingdom and European Economic Area may have additional statutory rights. Nothing in this policy limits them, and the same email address is the right place to start.
Section 10Security
This website is served entirely over an encrypted HTTPS connection. Because the site holds no database and no accounts, there is no store of visitor information here to be breached.
The correspondence we hold in our own email and business systems is protected by access controls and by the security measures of the providers we use. We will be straight with you, though: no method of transmitting or storing information is perfectly secure. Please do not send sensitive material such as passwords or financial account details by email - to us or to anyone.
Section 11Children
This website is aimed at businesses and is not directed at children. We do not knowingly collect information from anyone under 13 years of age. If you believe a child has sent us information, contact us and we will delete it.
Section 12Changes
If this policy changes we will update the “last updated” date at the top of this page. If a change materially affects how we handle your information - adding tracking, for example - we will make that clear rather than quietly editing a sentence.
Section 13Contact Us
Questions about this policy, or about anything we hold, go to the same place:
RH Essential, LLC
Email: hello@rhessentialmarketing.com
Location: Florida, United States
Hours: Monday to Friday, 9am–6pm EST
We reply to privacy requests within thirty days, usually much sooner.